Cancellation policy applicable to KTDC properties with effect from 1st April 2026 to 31st March 2027

For OTA's / KTDC Online module / Direct Bookings / Travel agents (FIT)

From 1st April to 19th December & from 6th January to 31st March:

• Cancellations made 72 hours prior to the scheduled check-in time will not incur any cancellation fee.
• Cancellations made within 72 hours of the scheduled check-in time will result in the forfeiture of advance equivalent to one night’s applicable tariff for the total number of rooms booked.
• Non-arrival on the scheduled date will be considered as "no-show" and the full advance will be forfeited.

From 20th December to 5th January & Onam / Diwali / Pooja Holidays:

• Cancellations made 14 days prior to the scheduled check-in date will not incur any cancellation fee.
• Cancellations made within 14 days of the scheduled check-in date will result in the forfeiture of advance equivalent to one night’s applicable tariff for the total number of rooms booked.
• No-show: Full advance will be forfeited.

Applicable only for:
Samudra, Golden Peak, Suvasam, Water Scapes, Periyar House, Aranya Nivas, Lake Palace, Tea County, Bolgatty Palace.

Onam / Diwali / Pooja Holidays - 2026-2027:

• Onam Holidays: 22nd to 29th August 2026
• Pooja Holidays: 17th to 24th October 2026
• Diwali Holidays: 8th to 14th November 2026

Note: This policy does not apply to KTDC Packages.