Cancellation policy applicable to KTDC Properties with effect from 1 st April 2025 to 31 st March 2026

1. For OTA's/ KTDC Online module/ Direct Bookings / Travel agents (FIT)
   
   a. From 1 st April to 20 th December & from 6 th January to 31 st March:
   
   • Cancellations made 72 hours prior to the scheduled check-in time will not incur any cancellation fee.
   • Cancellations made within 72 hours of the scheduled check-in time will result in the forfeiture of advance equivalent to one night's applicable tariff for the total number of rooms booked.
   • Non arrival on the scheduled date will be considered as "no-show" and the full advance will be forfeited.
   
   b. From 21 st December to 5 th of January & Onam/Diwali/ Pooja Holidays
   
   • Cancellations made 14 days prior to the scheduled check-in date will not incur any cancellation fee.
   • Cancellations made within 14 days of the scheduled check-in date will result in the forfeiture of advance equivalent to one night's applicable tariff for the total number of rooms booked.
   • ***No-show, full advance will be forfeited.
   
   Onam/Diwali/ Pooja Holidays - 2025- 2026:
   
   • Onam Holidays: 2nd September to 8th September 2025
   • Pooja Holidays: 28th September to 8th October 2025
   • Diwali Holidays: 18th October to 28th October 2025

This policy does not apply to KTDC Packages